Assistant Relationship Manager POS / Merchant Acquiring

JOB SUMMARY • Accomplish set sales and revenue objectives for all Products as per set business plan. • Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience. • Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team. • Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies. • Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area. KEY RESPONSIBILITIES • Meet and exceed monthly and annual sales target objectives • Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele • Do proper analysis of the case and provide all related information of the customer after the field visit is done • To be familiar with all policies, products and processes to ensure superior client on boarding experience • To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel • Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated • Achieve monthly& annual set KPI objectives • Focus on New To Bank acquisition along with leveraging existing client base • To leverage on cross sell opportunities to ensure higher revenue per customer • Maintain Daily Sales Reports on sales performance for review by team leader and manager assets • Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience • To ensure no mis selling to customers by offering products/services transparently as per customer requirements • Understand and resolve/escalate customer redresses to ensure timely resolution • To ensure participation in assigned training, Learning & Development programmes • Awareness to competition offerings and offer suggestions to line manager to improve product/ processes • Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client • Application & KYC Documentation etc. • Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes • Ensure to bring quality and right customers to the franchise. • Discuss the cases with stake holders and ensure support is provided • Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers unmet needs, and use these insights to develop value proposition strategy, conduct market research. • Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts. REQUIREMENTS / QUALIFICATIONS • Requires good convincing and Negotiating Skills according to the complexity of business. • Continuous suggestions on Changes and ways of improving FAB Products. • To build and maintain effective business relationship with all colleagues. • Identify any cross-Selling opportunity for Other Business Divisions of the Bank • Education required: University Degree • Experience: 3 5 years of experience in Banking or in a Financial Industry Skills • Requires good convincing and Negotiating Skills according to the complexity of business. • Customer Insight and Market Research • To build and maintain effective business relationship with all colleagues. • Requires good convincing and Negotiating Skills according to the complexity of business. • Continuous suggestions on Changes and ways of improving FAB Products. • To build and maintain effective business relationship with all colleagues. • Identify any cross-Selling opportunity for Other Business Divisions of the Bank • Education required: University Degree • Experience: 3 5 years of experience in Banking or in a Financial Industry