Relationship Officer

• Actively sell credit cards , personal loans , and other consumer finance products to new and existing customers. • Generate leads through cold calling, field visits, referrals, and networking. • Explain product features, benefits, eligibility criteria, and documentation requirements to potential customers. • Achieve or exceed monthly sales targets and KPIs as defined by management. • Maintain a strong pipeline of prospects and ensure timely follow-ups. • Build and maintain long-term customer relationships by providing exceptional service and support. • Ensure compliance with bank policies, regulatory requirements, and ethical standards during the entire sales process. • Assist with application processing and coordinate with internal departments for timely disbursal or card issuance. • Provide feedback to the product team and suggest improvements based on customer interactions and market trends. • 1–3 years of experience in banking sales, preferably in credit cards and loans . • Strong understanding of financial products, lending processes, and regulatory guidelines. • Excellent communication, negotiation, and interpersonal skills. • Goal-oriented and self-motivated with a passion for sales. • Ability to work independently and under pressure in a target-driven environment. KPI,s • Number of cards/loans sold per month • Conversion rate from leads to sales • Customer satisfaction and retention • Compliance with documentation and regulatory norms