AVP, Personal Loan Sales

SUMMARY / INTRODUCTION The AVP, Personal Loan is responsible for leading the assigned sales team to achieve personal loan targets and identify cross-selling opportunities. The role focuses on acquiring quality business, strengthening customer relationships, and improving portfolio revenue. It also ensures that sales activities comply with the bank s credit, fraud, operational, and service standards. KEY RESPONSIBILITIES • Lead the assigned sales team to achieve or exceed monthly sales targets and overall business objectives. • Plan and monitor daily sales activities, team outputs, and performance through CRM and digital platforms. • Develop new business opportunities in collaboration with Employee Banking, branches, and internal stakeholders. • Ensure all sourced applications meet the bank s credit, fraud, compliance, and documentation requirements. • Strengthen customer relationships by reviewing customer feedback, NPS scores, and service-related concerns. • Monitor sales performance, application errors, deferrals, attrition risks, and portfolio progress through weekly and monthly MIS reports. • Coach team members, address training requirements, recognize high performers, and support performance improvement. • Promote cross-selling opportunities, market visibility, product awareness, and sales growth through meetings, promotional activities, and roadshows. REQUIREMENTS / QUALIFICATIONS • University degree or equivalent qualification. • 3 5 years of experience selling banking products or working within the financial services industry. • Strong leadership, team management, sales, negotiation, and relationship-management skills. • Good knowledge of retail banking products, credit requirements, and market competition. • Strong computer, organizational, reporting, and performance-tracking skills. • Ability to work effectively in a competitive and multicultural environment. • Strong commitment to policies, procedures, service standards, and the bank s Code of Conduct. Preferred/Beneficial • Sales diploma or professional sales certification. • Previous experience in a similar sales leadership role. • Experience working with Employee Banking, branch networks, and cross-functional banking teams. • Knowledge of CRM, Microsoft Tasks, and other digital sales-management platforms • University degree or equivalent qualification. • 3 5 years of experience selling banking products or working within the financial services industry. • Strong leadership, team management, sales, negotiation, and relationship-management skills. • Good knowledge of retail banking products, credit requirements, and market competition. • Strong computer, organizational, reporting, and performance-tracking skills. • Ability to work effectively in a competitive and multicultural environment. • Strong commitment to policies, procedures, service standards, and the bank s Code of Conduct. Preferred/Beneficial • Sales diploma or professional sales certification. • Previous experience in a similar sales leadership role. • Experience working with Employee Banking, branch networks, and cross-functional banking teams. • Knowledge of CRM, Microsoft Tasks, and other digital sales-management platforms