Assistant L&D & Talent Acquisition Manager

Position: Assistant Manager Learning & Development and Talent Acquisition A. Job Qualifications • University degree or diploma, preferably in Human Resources Management, Business Administration, Hospitality Management, or a related field. • Previous experience in Learning & Development, Human Resources, Talent Acquisition, or hotel operations, preferably within the hospitality industry. • Good understanding of training needs analysis, training coordination, employee development, and recruitment processes. • Knowledge of luxury hospitality service standards, including Forbes Travel Guide and LQA standards, is an advantage. • Strong communication, presentation, interpersonal, and organizational skills. • Ability to conduct engaging training sessions and facilitate group discussions, practical demonstrations, and role-playing activities. • Proficiency in Microsoft Office applications and familiarity with learning management and recruitment systems. • Ability to maintain confidentiality, manage multiple priorities, and build professional relationships with employees and management. B. Key Areas of Responsibility 1. Operational Learning & Development • Assist the Human Resources Manager in identifying training and development needs across all hotel departments. • Prepare, coordinate, implement, and monitor the hotel's Annual Training Plan and Monthly Training Calendar. • Monitor departmental skills training to ensure compliance with the standards outlined in the Departmental Operations Manuals. • Ensure that an appropriate number of Departmental Trainers are identified, trained, and actively conducting an average of 3 to 5 skills training sessions per month. • Monitor and coordinate departmental training activities to ensure that each employee receives a minimum of 3 hours of skills training per month. • Maximize the effectiveness of Departmental Trainers through regular follow-up, performance monitoring, coaching, and recognition. • Plan, organize, conduct, and evaluate general, core, supervisory, and management development training programs. • Coordinate and facilitate employee orientation, Forbes Travel Guide training, LQA training, hygiene training, health and safety training, fire safety training, and computer training, as required. • Design and deliver engaging training sessions using classroom instruction, practical demonstrations, group discussions, simulations, role-playing, and other appropriate learning methods. • Develop, review, and update training materials, presentations, assessments, and learning resources to ensure their relevance and effectiveness. • Implement and monitor company training initiatives, including e-learning programs and other digital learning platforms. • Monitor compliance with brand standards and identify opportunities to improve service quality and the overall guest experience. • Promote and maintain a strong learning and development culture throughout the hotel. • Stay informed of emerging training methodologies, hospitality trends, and learning technologies, recommending relevant improvements to the Human Resources Manager. • Support the communication of Employee Engagement Survey results and follow up on the implementation of relevant departmental action plans. • Monitor employee grooming and presentation standards and coordinate with departmental leaders to ensure compliance with hotel requirements. • Maintain accurate training attendance records, training reports, evaluations, and employee development documentation. Talent Acquisition • Coordinate the hotel's recruitment and selection activities in collaboration with the Human Resources Manager and respective Heads of Department. • Support the recruitment process, including vacancy coordination, CV screening, candidate shortlisting, interview arrangements, and HR interviews. • Liaise with departmental leaders to understand manpower requirements and identify suitable candidates. • Coordinate recruitment activities with local and international recruitment agencies, educational institutions, and other relevant partners. • Establish and maintain professional relationships with hospitality schools, colleges, and universities to support internship and graduate recruitment initiatives. • Coordinate internship recruitment, placement, and onboarding arrangements in collaboration with the relevant departments. • Maintain accurate recruitment trackers, candidate records, and recruitment-related documentation. • Support employee onboarding and ensure that new joiners receive the necessary orientation and introduction to hotel standards, policies, and procedures. • Provide general administrative and operational support to the Human Resources Department and assist with other HR projects as required. 2. Customer Service • Support the hotel's commitment to service excellence by developing and delivering training programs that enhance guest satisfaction and service consistency. • Promote personalized, anticipatory, and professional guest service through practical training and coaching. • Ensure that employees understand and consistently demonstrate the hotel's service standards and brand values. • Provide professional, courteous, and supportive service to employees, departmental leaders, candidates, and visitors. • Respond promptly and effectively to internal training and recruitment requests, ensuring clear communication and appropriate follow-up. • Work closely with departmental leaders to identify service gaps and implement relevant training initiatives. 3. Financial • Assist the Human Resources Manager in preparing, implementing, and monitoring the hotel's annual training budget. • Ensure that training activities and related expenditures remain within the approved departmental budget. • Identify cost-effective training solutions while maintaining the quality and effectiveness of learning initiatives. • Coordinate external training providers and monitor associated costs, approvals, and documentation. • Ensure that all training-related expenses are properly authorized and recorded in accordance with hotel financial policies and procedures. • Maintain accurate records of training expenditures and provide relevant reports when required. • University degree or diploma, preferably in Human Resources Management, Business Administration, Hospitality Management, or a related field. • Previous experience in Learning & Development, Human Resources, Talent Acquisition, or hotel operations, preferably within the hospitality industry. • Good understanding of training needs analysis, training coordination, employee development, and recruitment processes. • Knowledge of luxury hospitality service standards, including Forbes Travel Guide and LQA standards, is an advantage. • Strong communication, presentation, interpersonal, and organizational skills. • Ability to conduct engaging training sessions and facilitate group discussions, practical demonstrations, and role-playing activities. • Proficiency in Microsoft Office applications and familiarity with learning management and recruitment systems. • Ability to maintain confidentiality, manage multiple priorities, and build professional relationships with employees and management.