Parts Sales & Business Development
• Drive spare parts sales by identifying new business opportunities.
• Develop existing customers.
• Achieve assigned sales and gross margin targets.
Attachments & Accessories Sales
• Promote and sell material handling attachments.
• Sell accessories, batteries, tyres, safety systems, and other equipment-related products based on customer requirements.
Service Contract Sales
• Identify and develop opportunities for Preventive Maintenance Contracts (PMC) and Repair Maintenance Contracts (RMC).
• Renew and expand existing contracts.
Customer Visits & Lead Generation
• Conduct regular customer visits to identify sales opportunities.
• Strengthen relationships and develop new accounts.
• Increase aftersales business penetration.
Counter Sales Coordination
• Supervise and support counter sales activities across branches.
• Coordinate quotation preparation, order processing, parts identification, and customer enquiries.
Quotation & Order Management
• Monitor customer quotations and follow up on pending LPOs.
• Coordinate order processing and deliveries.
• Ensure timely conversion of sales opportunities.
Pricing & Discount Management
• Coordinate special pricing and discount approvals with management.
• Ensure competitive pricing and maintain targeted gross margins.
Customer Relationship & Retention
• Maintain strong customer relationships and address commercial concerns.
• Coordinate with internal departments and identify cross-selling and upselling opportunities.
Sales Performance & Reporting
• Monitor sales targets and quotation conversion.
• Track service contract opportunities and customer visits.
• Submit regular sales performance and pipeline reports.
Payment Follow-up & Internal Coordination
• Follow up on overdue payments and outstanding orders.
• Address credit-related issues.
• Coordinate with Finance, Parts, Service, Procurement, and Logistics teams to ensure smooth business operations.
Required Skills To Be Successful:
• Business development skills to identify and pursue new sales opportunities.
• Experience in managing quotations and order processing efficiently.
• Strong interpersonal and communication skills for customer relationship management.
• Ability to manage pricing and discount strategies to meet competitive market demands.
What Qualifies You For The Role:
• 3-5 years of experience in aftersales or sales roles within the material handling or equipment industry.
• Strong knowledge of spare parts and accessories for material handling equipment.
• Proven track record of achieving sales targets and growing business.
• Excellent relationship management skills with the ability to identify cross-selling and upselling opportunities.
Is this role a fit for you?
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Rolman World FZCO · Dubai - United Arab Emirates (UAE)
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