We are looking for a detail-oriented and energetic Accounts cum Customer Follow-up Executiveto join our growing team. In this role, you will play a crucial part in ensuring our finances are accurate and our customers are satisfied. Youll handle daily accounting tasks, follow up with clients on payments, and maintain smooth communication between our finance, sales, and operations teams.
If you enjoy working with numbers, love interacting with people, and take pride in keeping things organized, this role is perfect for you!
Responsibilities:
Accounting & Finance
Keep clear and accurate records of customer invoices, receipts, and payments.
Reconcile accounts receivable and follow up on outstanding balances.
Support month-end closings, reports, and audits.
Help prepare MIS reports, ledgers, and financial statements.
Customer Follow-up & Coordination
Follow up regularly with customers about pending payments and invoice clarifications.
Build strong relationships with clients to ensure smooth collections.
Act as the first contact for customer queries and escalate issues when needed.
Work closely with sales and operations teams to ensure excellent customer service.
Zoho ERP/CRM Management
Keep customer data, invoices, and follow-ups updated in Zoho Books/CRM.
Generate reports, payment reminders, and dashboards using Zoho tools.
Ensure all data entered is accurate and processes run smoothly within Zoho.
Qualifications:
Bachelors degree in Commerce or Finance.
Minimum 2 years of hands-on experience in Zoho Books/CRM(mandatory).
Solid understanding of accounting principles and customer follow-up processes.
Excellent communication skills in English (spoken and written).
Proficient in MS Office, especially Excel.
Strong organisational, negotiation, and problem-solving skills.
Ability to work independently and meet deadlines with attention to detail.
Why Join Us?
Be part of a friendly, supportive, and growing teamthat values your work.
Gain exposure to modern business toolslike Zoho Books and CRM systems.
Enjoy a role that combines finance, communication, and customer success.
Work in an environment that encourages learning, responsibility, and teamwork.
Your contribution will have a direct impacton both company success and customer satisfaction.
Job Type: Full-time
Zoho Books / CRM & ERP
Generate Reports
Follow UP with Customers about pending orders
Is this role a fit for you?
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Erba Marine FZE · Dubai - United Arab Emirates (UAE)
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