Telesales & Operations Officer – Lead Engagement & Onboarding

• Engage with potential customers, experts, and professional service providers through outbound calls. • Follow up on leads generated through marketing campaigns, events, referrals, and other channels. • Communicate with prospects via phone calls, emails, and WhatsApp as applicable. • Present platform features, benefits, and opportunities clearly and professionally. • Build positive relationships and encourage registration on the platform. • Maintain follow-up with interested prospects through registration, onboarding, and activation until a clear outcome is reached. • Guide prospective customers and experts through the registration process. • Assist users facing difficulties in completing their registration. • Follow up on incomplete registrations and support successful onboarding and activation. • Explain platform features, account requirements, and available services. • Coordinate internally to resolve registration-related challenges. • Track leads from initial contact to successful registration and activation. • Maintain accurate and updated lead records in the CRM system. • Record all calls, communications, follow-ups, and lead outcomes. • Categorize leads based on interest, qualification, registration, and activation. • Schedule follow-up activities to ensure no qualified lead is overlooked. • Prepare daily and weekly reports on customer and expert onboarding and activation, conversion results, follow-up quality, and CRM accuracy. • Collect feedback from potential customers and experts about the platform and services. • Identify common objections, user concerns, and onboarding difficulties. • Document recurring challenges and communicate findings to line manager. • Coordinate with internal departments to resolve issues affecting onboarding. • Support other relevant operational activities as assigned. • Background in sales, telesales, customer engagement, business development or related roles. • Excellent professional proficiency in Arabic and English with strong verbal and written skills. • Excellent telephone communication and interpersonal skills. • Confident, persuasive, and professional communication style. • Ability to engage prospects, handle objections, and maintain productive conversations. • Strong organizational skills and attention to detail. • Comfortable using CRM systems, email, WhatsApp Business, and Microsoft Office. • Ability to work independently, manage multiple leads, and follow up consistently. • 1 to 3 years of experience in sales, telesales, customer relations, or lead management preferred. • Experience in a technology company, digital platform, marketplace, or SaaS business preferred. • Familiarity with CRM platforms such as Freshsales preferred. • Experience supporting customer registrations or onboarding processes preferred. • Familiarity with the UAE business environment preferred. • Proactive attitude and ability to take initiative without constant supervision. • Strong communication skills, speaking clearly, confidently, and respectfully. • Persuasiveness without being overly aggressive. • Persistence in making repeated follow-ups and handling rejection. • Quick learner of new digital platforms and able to explain them effectively. • Attention to detail in accurately recording customer information and feedback. • Accountability for ownership of leads through to completion.