Tele Sales Representative

Our client, a leading and highly reputed name in bakery ingredients and products, operating since 30+ years across 5 countries, are seeking a dynamic and customer-focused Tele Sales Representative to support sales growth by engaging with customers, generating leads, managing inquiries, and maintaining strong customer relationships through professional telephone communication. Location: Dubai, UAE Department: Sales Reports To: Business Development Manager Key Responsibilities • Make outbound calls to prospective and existing customers to introduce products and promotions. • Handle inbound customer inquiries professionally and efficiently. • Generate and qualify sales leads for the sales team & from social media. • Follow up on quotations, orders, deliveries, and customer feedback. • Maintain accurate customer information and call records in the CRM system. • Build and maintain positive relationships with customers. • Resolve customer complaints or escalate issues to the concerned departments. • Achieve daily, weekly, and monthly call and lead generation targets. • Prepare reports and submit performance updates to Line Manager. • Support customer retention initiatives through regular follow-up calls. Working Conditions Full-time position based in Dubai. Standard office working hours Monday to Friday 08.00 AM until 05.30 pm. What They Offer • Competitive & Industry accepted salary with added allowances. • Professional growth and development opportunities. • If proven, will be adopted to full time sales. • Supportive and collaborative work environment. • Opportunity to work with a leading supplier of bakery ingredients and food solutions in GCC region. • Immediate recruitment. Requirements • Professional Degree in Business Administration, Marketing, or a related field preferred. • 1-3 years of experience in telesales, telemarketing, customer service, or sales support. • Experience in food ingredients, bakery, or hospitality sectors will be an advantage. • Excellent verbal communication and interpersonal skills. • Strong customer service orientation. • Ability to persuade and influence customers professionally. • Knowledge of CRM software and Microsoft Office applications. • Ability to work under pressure and meet targets. • Multi-lingual ability will be an added advantage.(English, Arabic & Hindi) • Self-motivated, target-driven, and capable of working independently