• Proactively monitor ATM application performance and availability, identifying and resolving issues before they impact customers.
• Automate repetitive operational tasks such as deployments, scaling, and incident response to improve efficiency and reduce manual errors.
• Develop and maintain robust monitoring, alerting, and logging systems to ensure comprehensive visibility into application health.
• Collaborate with development teams to troubleshoot complex application defects and implement timely fixes.
• Years of Experience *
8 – 10
Minimum 8 years of relevant experience in production/application support, Site Reliability Engineering, infrastructure support for cards payment technology environments.
Required Skills *
• In-depth knowledge of Authorization Switch platforms, particularly BASE24 / BASE24-eps, and ATM acquiring transaction processing.
• Strong knowledge of ATMs, Cash Deposit Machines, recycler machines, ATM transaction flows and ATM state management.
• Hands-on knowledge of ATM message protocols and interfaces including NDC, XFS and ATM Web Interfaces.
• Good knowledge of KAL ATM software and related configuration, deployment and troubleshooting.
• Good knowledge of KTC and Vynamic applications for ATM monitoring and management.
• Good knowledge of ATM operations, cash management, reconciliation, settlement and terminal incident handling.
• Good knowledge of Debit and Credit Card products, authorization, switching and transaction lifecycle.
• Experience with IBM WebSphere and Oracle WebLogic application servers.
• Experience with TIBCO Enterprise Service Bus and integration troubleshooting.
• Experience with Windows and AIX operating systems.
• Strong database skills in Microsoft SQL Server, Oracle Database and Oracle PL/SQL, including SQL query development and data analysis.
• Basic familiarity with HTML, XML, JavaScript, ASP scripts and Microsoft IIS.
• Familiarity with SDLC, Agile development methodologies and the ITIL framework.
• Strong application-log analysis, incident troubleshooting, root cause analysis and production-support skills.
Required Experience / Knowledge Areas *
• Minimum 8 years of experience in banking technology or payment application support.
• Minimum 5 years of hands-on experience supporting ATM applications and self-service banking platforms.
• Strong experience with ATM Acquiring and BASE24 authorization environments.
• Experience supporting KAL ATM software and KTC or Vynamic ATM management applications.
• Experience troubleshooting NDC, XFS, ATM Web Interfaces and terminal-to-switch communication.
• Experience supporting Cash Deposit Machines and ATM cash-management processes.
• Experience troubleshooting integrated environments involving application servers, ESB, databases, operating systems and payment switches.
• Experience supporting high-volume, business-critical 24x7 production environments.
• Experience with incident, problem, change and release management processes.
Skills
BASE24/BASE24-eps
ATM transaction flows
KAL ATM software
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