IT Operations Engineer

Service Operations and Monitoring • Monitor the health, capacity and performance of core banking, integration, API gateway, Kafka and channel workloads around the clock, using the bank's observability stack. • Respond to alerts and incidents, perform first and second line diagnosis, and escalate to platform, vendor and application teams within agreed SLAs. • Lead or support major incident bridges, maintain timelines and communications, and contribute to post-incident reviews and problem records. • Track and report availability, SLA and SLO performance for critical banking services. Batch, End-of-Day and Job Scheduling • Execute, monitor and control end-of-day, end-of-month and end-of-year processing for the core banking system and dependent applications. • Manage job schedules in Control-M or equivalent, including dependencies, calendars, reruns and recovery procedures. • Coordinate batch windows with payments, cards, treasury and regulatory reporting teams to protect cut-off times. Qualifications and Experience • Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. • 5–10+ years of experience in IT operations or production support within banking or regulated financial services. • Proven involvement in at least one core banking go-live, migration or large platform transformation. • Experience operating 24x7 mission-critical environments with strict availability and regulatory obligations. • Experience working with vendors and managed service providers under defined SLAs. Technical Skills • Linux/Unix and Windows Server administration and shell or PowerShell scripting. • Batch scheduling with Control-M, Autosys or equivalent. • ITSM tooling such as ServiceNow or BMC Remedy, covering incident, problem, change and CMDB. • Observability with Dynatrace, Splunk, Grafana, Prometheus, ELK or equivalent. • Exposure to Kubernetes/OpenShift, Azure, API gateways and Kafka operations. • Working knowledge of Oracle databases and core banking batch architecture (FLEXCUBE preferred). Preferred Certifications • ITIL 4 Foundation or higher. • Red Hat (RHCSA) or Microsoft Azure Administrator. • Control-M or ServiceNow administration certification. • Experience Level 5-10+ years in banking IT operations or production support Key Interfaces Infrastructure and Platform Engineering, Core Banking Platform, Integration Platform, Service Desk, Information Security, vendors Skills IT Operations Banking Infrastructure