• · Provide day-to-day application support, ensuring high availability, performance, and stability of business-critical systems.
· Investigate, analyze, and resolve application incidents, service requests, and production issues within agreed SLAs.
· Perform root cause analysis (RCA) and implement corrective and preventive actions to minimize recurring incidents.
· Coordinate with business users, development teams, infrastructure teams, and external vendors to resolve technical and functional issues.
· Support application releases, deployments, configuration changes, and system enhancements across environments.
· Monitor application health, system performance, logs, and interfaces to proactively identify and address potential issues.
· Assist in troubleshooting data discrepancies, reconciliations, batch processing issues, and operational support activities.
· Maintain support documentation, knowledge articles, incident records, and operational procedures.
· Support SIT, UAT, production validation, defect management, and post-implementation activities.
· Ensure compliance with change management, incident management, and problem management processes while meeting service delivery targets.
· Participate in continuous improvement initiatives to enhance system reliability, support processes, and user experience.
· Collaborate with stakeholders to ensure timely resolution of issues and effective communication of system status and risks.
• Required Skills *
Core banking lending technical and functional Expertise
Oracle Database
REST/SOAP/API
Integration/ESB/Kafka
Required Experience / Knowledge Areas *
· 8-10 years of experience as a Software Engineer to support core banking lending solutions.
· Hands-on experience with Oracle FLEXCUBE or Intellect lending modules and business processes.
· Strong understanding of Oracle Database concepts and data analysis.
· Experience in lending onboarding, products life cycle management.
· Excellent stakeholder management, documentation, and communication skills.
Skills
Core Banking Lending
Oracle Database
REST/SOAP/API
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Dicetek LLC · Abu Dhabi - United Arab Emirates (UAE)
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