Supervisor - Wynn Rewards

About the Position: Wynn Al Marjan Island is currently seeking Supervisors to join the Wynn Rewards team. The primary duties and responsibilities of this role are: • Supervise Representatives at the Wynn Rewards desk, allocating tasks and breaks to ensure smooth and efficient service throughout the shift • Lead by example in delivering professional, courteous guest service, including enrolling new members and clearly explaining program benefits • Review and approve member transactions, redemptions, and account adjustments within delegated authority, ensuring accuracy and policy compliance • Handle escalated guest inquiries and concerns, resolving them promptly and referring complex matters to the Shift Manager • Conduct pre-shift briefings to communicate current offers, events, and exclusive member experiences • Train and coach Representatives on program policies, systems, and service standards, and share performance feedback with the Shift Manager • Track daily enrolment and redemption activity, preparing shift reports and highlighting trends or issues • Ensure adherence to operational procedures, Wynn brand standards, and regulatory requirements, and coordinate with other departments to enhance member satisfaction About Wynn Al Marjan Island s Benefits: We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry. About You: The ideal candidate for this position will have the following experience and qualifications: • Diploma or bachelor s degree in hospitality, Business, Marketing, or related field preferred • Minimum 2 years of guest service experience in luxury hospitality, retail, or gaming environments, including at least 1 year in a lead or supervisory capacity • Proven ability to guide, coach, and motivate a team in a fast-paced environment • Excellent communication, interpersonal, and problem-solving skills • Proficiency in CRM, loyalty, or guest service systems, with strong attention to detail • Fluency in English required; Arabic or other languages are an asset • Must pass gaming licensing background check • Flexibility to work shifts, weekends, and holidays as required • Experience launching table games operations in new or emerging markets • Familiarity with Middle Eastern gaming regulations and cultural nuances • Commitment to delivering exceptional guest service and maintaining high ethical standard