Attendant - EGM Operations

About the Position: Wynn Al Marjan Island is currently seeking Attendants to join the EGM Operations team. The primary duties and responsibilities of this role are: • Deliver exceptional guest service tailored to high-value clientele in the EGM area • Assist with jackpot payouts, hand pays, and account inquiries with discretion and professionalism • Monitor EGM machine performance and report malfunctions or irregularities promptly • Ensure compliance with Wynn Al Marjan Island and General Commercial Gaming Regulatory Authority (GCGRA) policies and procedures • Maintain a clean, secure, and welcoming environment for premium guests • Support promotional activities and special events within the EGM area • Collaborate with EGM Technicians and Supervisors to ensure smooth operations • Respond to guest requests and resolve issues promptly and courteously About You: The ideal candidate for this position will have the following experience and qualifications: • High school diploma or equivalent required • Minimum of 2 years experience in EGM operations or luxury hospitality environments • Strong understanding of EGM machine functionality and payout procedures • Excellent communication, interpersonal, and conflict resolution skills • Ability to maintain discretion and professionalism with high-value guests • Proficiency in spoken English; additional languages are an advantage • Flexible availability including evenings, weekends, and holidays • Familiarity with gaming management systems and reporting tools is preferred