Shift Manager - Race & Sportsbook

About the Position: Wynn Al Marjan Island is currently seeking a Shift Manager to join the Race & Sports team. The primary duties and responsibilities of this role are: • Direct and oversee Race and Sportsbook operations during assigned shifts, ensuring smooth and efficient service delivery. • Supervise and support Supervisors and Writers, providing guidance, coaching, and performance feedback. • Monitor wagering activity, payouts, and cash handling to ensure accuracy and compliance with internal controls and gaming regulations. • Resolve escalated guest concerns or disputes with professionalism, discretion, and a focus on guest satisfaction. • Conduct pre-shift briefings to communicate operational updates, event highlights, and service expectations. • Ensure the Race and Sportsbook counter is fully staffed, organized, and stocked with wagering guides, odds sheets, and promotional materials. • Collaborate with Marketing, Guest Services, and Slot Operations to support promotions, tournaments, and special events. • Maintain up-to-date knowledge of global sporting events, racing schedules, and betting trends to anticipate guest needs. • Prepare shift reports, documenting key operational updates, guest feedback, and any irregularities. • Enforce Wynn Resorts service standards, AML protocols, and UAE gaming regulations. About Wynn Al Marjan Island s Benefits: We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry. About You: The ideal candidate for this position will have the following experience and qualifications: • Bachelor s degree in Hospitality, Business Administration, Sports Management, or related field (preferred). • 4 6 years of experience in sportsbook, casino operations, or luxury hospitality, with at least 2 years in a supervisory or shift management role. • Strong leadership and organizational skills with the ability to manage teams in a fast-paced environment. • Excellent communication and interpersonal skills with a polished, professional demeanor. • Solid knowledge of sports, racing formats, and betting terminology. • Proficiency in Microsoft Office Suite; experience with sportsbook or casino management systems is an advantage. • Flexibility to work evenings, weekends, and holidays during major sporting events. • Must meet all regulatory requirements for licensing and compliance.