Job description
Drive Profitability: Take full ownership of the store’s commercial performance, striving to achieve all sales, profitability, and operational targets.
Strategic Analysis: Apply qualitative and quantitative analysis to review stock and sales reports, evaluating performance to recommend and implement corrective actions that increase sales turnover.
Cost Control: Maximize profitability by strictly controlling operational costs and ensuring they remain within budgetary guidelines.
Strategic Alignment: Ensure the seamless implementation of Talal’s supermarket strategies and standard operating procedures in close collaboration with the Head Office and Corporate Office.
Store Operations & Inventory Management
Stock Optimization : Coordinate closely with Department Heads to ensure highly efficient inventory management, focusing on stock value accuracy, minimizing out-of-stocks, and ensuring timely deliveries.
KPI Monitoring: Track and optimize core operational KPIs, proactively managing productivity, shrinkage, waste, and overall stock accuracy.
Asset Management: Supervise all routine service and maintenance activities to ensure that the supermarket's assets and equipment remain fully operational, safe, and secure.
Cross-Functional Execution: Partner with cross-functional teams to execute critical business priorities and drive continuous improvement initiatives across the store floor.
Team Leadership & Development
Team Management: Lead, coach, and develop both store leadership and frontline teams to maintain high performance and morale.
Performance Tracking: Drive the performance management process by setting clear objectives, monitoring progress, and providing constructive, actionable feedback to staff.
Customer Experience & Compliance
Service Excellence: Foster a "customer-first" culture, guiding the team to deliver an exceptional shopping experience and ensuring all customer requirements are met to the highest standards.
Health & Safety: Maintain uncompromising standards of operational excellence, ensuring strict compliance with health and safety, food hygiene, and security protocols at all times.
Experience: 2-6 years in supermarket or hypermarket retail, including at least 1 year in a store manager, assistant store manager or department head role.
Education: Bachelor’s degree in Business, Retail Management or a related field (preferred).
Commercial Acumen: Proven track record of achieving sales, profitability and cost targets, with good skills in P&L management and budgeting.
Inventory Expertise: Sound knowledge of stock management, shrinkage and waste control, and fresh and FMCG category operations.
Analytical Skills: Ability to read stock and sales reports and turn them into practical corrective actions.
Leadership: Demonstrated ability to lead, coach and motivate store teams and manage performance effectively.
Customer Focus: Strong customer-first mindset with excellent communication and problem-solving skills.
Compliance Knowledge : Good understanding of food hygiene, health and safety, and security standards, preferably in the UAE retail environment.
Technical Skills: Proficient in MS Office and retail systems (POS, ERP, inventory management tools).
Language : Fluent in English and Malayalam.
Personal Attributes: Trustworthy, results-driven, hands-on and able to perform under pressure.
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