Job description
Main Duties:
• Effective, sensitive and personable communication skills with students, parents and staff. Communication may be in written form, email, via phone or in person.
• Establish and maintain positive interpersonal relationships by developing constructive and cooperative working relationships with students, parents, colleagues and external stakeholders.
• Support Reception and the Attendance Officer with monitoring student whereabouts, attendance follow-up and ensuring student accountability throughout the school day.
• Actively safeguard and promote the welfare, wellbeing and safety of students, particularly within the secondary phase and designated year groups.
• Provide supervision and pastoral support for students, with a particular focus on Grades 8 and 9 boys, promoting positive behaviour, engagement and student wellbeing.
• Work closely with the Pastoral Team to plan, implement and continuously improve systems and processes relating to attendance, punctuality, student transitions, rewards, lockers, behaviour and pastoral interventions.
• Liaise regularly with Assistant Principals, Heads of Year, Heads of Key Stage, Admissions, Housekeeping, IT and external providers to support pastoral and whole-school events.
• Support the organisation and smooth running of school events, including Open Evenings, Information Evenings, Assemblies, Annual Awards, Reward Celebrations and other pastoral activities.
• Maintain awareness of internal school events and proactively identify and manage any timetable, venue or year-group clashes.
• Ensure all pastoral information and data is accurate, timely, approved, reliable, secure and fit for purpose, including attendance, punctuality, rewards, interventions and behaviour records.
• Manage reward processes, including preparing and printing certificates and supporting recognition events and assemblies.
• Utilise and maintain school systems including iSAMS, ePraise, CPOMS, SmartPass, Microsoft Office applications and Canva.
• Update, manage and quality assure annual pastoral and curriculum handbooks and associated documentation.
• Monitor and support the effective use of resources and budget allocations linked to pastoral and Moral Education activities.
• Maintain stocks of pastoral resources, awards, badges, certificates and stationery.
• Respond to student, parent and staff queries professionally, resolving issues through appropriate investigation, communication and follow-up.
• Conduct visual and basic operational checks on pastoral and office equipment, escalating maintenance or replacement requirements when necessary.
• Support general administration, diary and schedule coordination, data entry, record management, customer service and reception-related activities as required.
• Act as an interpreter during parent-student meetings where required.
• Assist with the preparation and coordination of end-of-term celebrations, awards ceremonies and student recognition events.
• Support the organisation and delivery of parent-teacher-student conferences.
• Produce and distribute pastoral information, guidance and communications for students, parents and staff.
• Act as the primary point of contact for Educational Trips, Visits, ECAs and enrichment activities, coordinating communication between students, parents, teachers and relevant authorities.
• Serve as the school-level coordinator and key liaison for trips and visits administration, ensuring compliance with school policies and external requirements.
• Supervise students during break times, transitions, assemblies, events and other designated periods, promoting positive conduct and maintaining a safe and orderly environment.
• Build positive relationships with students and provide day-to-day pastoral guidance, mentoring and support to help students thrive academically, socially and emotionally.
Minimum Qualifications
• High School Diploma or Bachelor's Degree in Education, Psychology, Social Work, Child Development, or a related field.
Minimum Experience
• Minimum 2 years' experience working with students in a school environment.
• Experience in student supervision, pastoral care, safeguarding, behaviour support, or student wellbeing.
• Understanding of child protection and safeguarding practices.
• Good communication skills in English (written and spoken).
Job Specific Knowledge & Skills
• Computer literate including the use of Isams, Microsoft, Canva or other design programmes
• Experience of working as part of a team
• Must be proficient in both English and Arabic (speaking, reading and writing)
• IT literate: knowledge and expertise of office procedures and appropriate software including Microsoft Office
• Inter-personal skills
• Organisational skills
• Commitment to school s vision and Mission Statement
• Passion for education and a belief in the potential of every student
• Commitment to continuing professional development (CPD)
• High School Diploma or Bachelor's Degree in Education, Psychology, Social Work, Child Development, or a related field.
• Minimum 2 years' experience working with students in a school environment.
• Experience in student supervision, pastoral care, safeguarding, behaviour support, or student wellbeing.
• Understanding of child protection and safeguarding practices.
• Good communication skills in English (written and spoken).
• Computer literate including the use of Isams, Microsoft, Canva or other design programmes
• Experience of working as part of a team
• Must be proficient in both English and Arabic (speaking, reading and writing)
• IT literate: knowledge and expertise of office procedures and appropriate software including Microsoft Office
• Inter-personal skills
• Organisational skills
• Commitment to school s vision and Mission Statement
• Passion for education and a belief in the potential of every student
• Commitment to continuing professional development (CPD)
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