Soft Services Monitor and coordinate daily soft services activities across assigned facilities and public areas. Ensure cleaning, housekeeping, waste management, landscaping, and pest control services are delivered in accordance with established standards and service level agreements (SLAs). Conduct routine inspections to assess service quality and identify areas for improvement. Ensure all facilities maintain high standards of cleanliness, hygiene, and appearance. Contract Management Liaise with service providers and contractors to ensure contractual obligations are fulfilled. Monitor contractor performance and report service deficiencies. Support the evaluation and implementation of corrective actions where required. Verify the completion of work orders and service requests. Health, Safety & Compliance Ensure compliance with health, safety, environmental, and quality standards. Identify and report operational risks, hazards, and non-compliance issues. Support emergency response activities related to soft services operations. Maintain accurate inspection and compliance records. Customer Service Respond to customer, tenant, and stakeholder inquiries related to soft services. Support the resolution of service-related complaints in a professional and timely manner. Promote a positive customer experience through proactive service delivery. Reporting and Administration Maintain service records, inspection reports, and operational documentation. Prepare daily, weekly, and monthly performance reports. Support budget monitoring and resource utilization activities. Assist in developing operational procedures and continuous improvement initiatives.
7-10 years of experience in facilities management, soft services operations, hospitality, property management, or a similar environment. Experience managing service providers and contractors is preferred. Experience working within large-scale developments, mixed-use communities, entertainment destinations, or public venues is advantageous.
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Client of Ethra Hr · Al Madina Al Munawarah - Saudi Arabia
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