Service Configuration Engineer

Key Responsibilities Engineer CMDB population and service context with Observability: Discovery, MID Server and Service Mapping. Implement approved CSDM/data-model designs and IRE controls under Digital Workplace ownership. Diagnose discovery/mapping failures, secure credentials and prevent duplicate CIs. Coordinate with CMDB stewards and process owners to produce reliable configuration evidence. Proposed must-haves: Discovery schedules/patterns, credentials/network prerequisites and Service Mapping troubleshooting. Apply CSDM, IRE identification/reconciliation, source precedence and service relationships; resolve duplicates/health issues safely, with evidence of hands-on mapping delivery. Certifications: Proposed mandatory: current ServiceNow CSA and Certified Implementation Specialist – Discovery. Validate credentials and applicable maintenance status before submission. Desirable: CIS-Service Mapping and ITIL 4 Foundation. Final requirements subject to hiring-manager validation. • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. • Minimum of 5 years of experience in IT infrastructure, systems administration, or DevOps, with a focus on configuration management. • Proven expertise in at least one major configuration management tool (e.g., Ansible, Chef, Puppet, SaltStack). • Strong understanding of cloud platforms (AWS, Azure, GCP) and their configuration management services.