Key Responsibilities Main duties and day-to-day tasks expected from the resource
Maintain CMDB accuracy, completeness and stewardship with Observability and service owners. Govern CI lifecycle, ownership and relationships; investigate duplicates/stale records and coordinate source-owner remediation. Maintain approved IRE/source-precedence rules rather than redesigning the platform model. Produce reliable ITSM/control evidence; escalate model/security decisions to Digital Workplace.
Required Skills Primary technical and functional skills
Proposed must-haves: CI/class and relationship maintenance, imports/transform maps, IRE/reconciliation troubleshooting and CMDB health reporting. Apply CSDM concepts, ownership attestation, lifecycle controls and traceable data remediation. Distinguish source defects from stewardship gaps.
Key Deliverables Expected outputs and outcomes from the resource
Stewardship/lifecycle procedures; source/owner register; reconciliation controls; quality baseline, remediation backlog and manager-agreed completeness/correctness/compliance measures. Maintain agreed-scope relationships and service links; produce attestation/exception and control-ready remediation evidence. Hand over data dictionaries, BAU runbooks and internal training with clear stewardship accountability.RTIFICATIONS & TECHNICAL REQUIREMENTS
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in CMDB administration, ITSM tool implementation, or related IT infrastructure roles.
• Proven experience with CMDB tools such as ServiceNow, BMC Helix CMDB, or Ivanti Neurons for CMDB.
• Strong understanding of ITIL v4 principles and best practices, particularly in relation to Configuration Management.
CERTIFICATIONS & TECHNICAL REQUIREMENTS
Certifications e.g. AWS Certified, PMP, CISSP, Azure, ITIL
Proposed mandatory: current ServiceNow CSA and ITIL 4 Foundation. Validate credentials and applicable maintenance status before submission. Desirable: CIS-Discovery, Service Mapping or relevant CMDB/CSDM learning credentials.
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Dicetek LLC · Sharjah - United Arab Emirates (UAE)
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