Service Advisor

* Follow the NSSW standards in all customer touch points * Responsible to attend high profile & major fleet customers. * Promptness in receiving/greeting customers, understand their needs * Proper inventory of customer's vehicle and record customers' requirements. * Updating customer data base * Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer's approval. * To arrange test drive as required jointly with customer * Ensure legible and clear job advice and create job card * Follow-up the job progress * Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals. * Brief the customer on warranty coverage/Service contract coverage * Promoting Service Contracts/other service products (upselling) * Ensure job cards are closed on time * Ensure car is cleaned and ready for delivery as per the promised date and set time. * Notify customer in in advance in case of delay * Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle * Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.) * Develop and maintain long term relationship to enhance customer retention * Handle customer complaints on priority and bring it to the notice of the superiors. * Attend customer queries promptly * Ensure the pending job cards to be closed within the time limit Educational Qualification * Degree/3-year Diploma in Automobile/Mechanical Engineering. Work Experience * 3 years practical experience with Dealers in similar positions. Competencies * Customer handling & negotiation skills. * Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries). * Excellent customer service, communication, and interpersonal skills. * Strong organizational and multitasking abilities. * Ability to manage time effectively and prioritize tasks in a fast-paced environment. * Proficiency in Microsoft Office Suite and service management software (preferred). Languages * English, Arabic is desirable