service advisor automobile

• Act as the primary point of contact for customers, ensuring a welcoming and informative experience from the moment they enter the service center. • Assess customer needs by actively listening and asking probing questions to ensure accurate diagnosis and service recommendations. • Provide detailed explanations of services, repairs, and costs to customers, enhancing their understanding and trust in the service process. • Coordinate and schedule service appointments efficiently, optimizing service department workflow and minimizing customer wait times. • High school diploma or equivalent; an associate degree in automotive technology is preferred for a competitive edge. • A minimum of 3 years of experience in automotive service advising or related roles, showcasing a strong understanding of service operations. • Proven track record of excellent customer service skills, with the ability to build rapport and maintain long-term relationships.