Senior Platform Trust and Safety Engineer

About the Role You ll be the trusted technical advisor for customers across the full lifecycle: shaping solutions and winning deals in presales, then ensuring successful delivery, adoption, and expansion post-sales. You ll combine deep platform and technology expertise (architecture, integration, data, AI) with strong storytelling and customer engagement skills. Key Responsibilities Presales • Partner with Account Executives to qualify opportunities, uncover business and technical requirements, and build winning strategies. • Deliver tailored demos, proofs of concept, and technical workshops that tie platform capabilities to business outcomes. • Present to technical and C-level audiences, including architecture and security reviews. • Respond to RFPs/RFIs and build solution designs, business cases, and ROI narratives. • Collaborate with product, specialist, and partner teams to scope and position the right solution. Post-sales • Hand over solution designs and context to delivery, Professional Services, and Customer Success teams to ensure continuity. • Act as a technical escalation point and advisor during implementation, validating architecture and best practices. • Support adoption, health checks, and value realization workshops with customers. • Identify expansion and renewal opportunities and partner with account teams to pursue them. • Capture customer feedback and feed it to product and engineering. Team and Technology Leadership • Mentor SEs and share reusable assets: demos, reference architectures, and playbooks. • Stay current on platform, integration, API, data, security, and AI/agent technologies. • Contribute to communities of practice and enablement. Qualifications Required • 6+ years in solution engineering, technical consulting, architecture, or senior software engineering, with customer-facing experience. • Strong grasp of cloud platforms, APIs, microservices, integration patterns, and data architecture. • Hands-on ability in at least one language (Java, Python, JavaScript/TypeScript, etc.) and with CI/CD or DevOps concepts. • Proven ability to run demos and POCs and to explain complex technology simply. • Experience engaging senior stakeholders and influencing without authority. • Strong collaboration across sales, delivery, and customer success. Preferred • Experience with enterprise platforms (Salesforce, MuleSoft, Data Cloud, Agentforce, or similar). • Familiarity with AI/LLM and agentic technologies. • Knowledge of security, identity, and compliance frameworks. • Industry or platform certifications (e.g., Salesforce Architect, cloud certifications). • Experience with value selling and business case development. Unleash Your Potential When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world. Accommodations Required • 6+ years in solution engineering, technical consulting, architecture, or senior software engineering, with customer-facing experience. • Strong grasp of cloud platforms, APIs, microservices, integration patterns, and data architecture. • Hands-on ability in at least one language (Java, Python, JavaScript/TypeScript, etc.) and with CI/CD or DevOps concepts. • Proven ability to run demos and POCs and to explain complex technology simply. • Experience engaging senior stakeholders and influencing without authority. • Strong collaboration across sales, delivery, and customer success. Preferred • Experience with enterprise platforms (Salesforce, MuleSoft, Data Cloud, Agentforce, or similar). • Familiarity with AI/LLM and agentic technologies. • Knowledge of security, identity, and compliance frameworks. • Industry or platform certifications (e.g., Salesforce Architect, cloud certifications). • Experience with value selling and business case development.