Senior Officer - Insurance - Abu Dhabi

To provide administrative support to the Insurance Department in processing insurance requests, maintaining accurate records, coordinating with insurance providers, and assisting with employee enrollment, policy renewals, invoice documentation, and general insurance-related activities. The role requires attention to detail, willingness to learn, and adherence to company procedures and established timelines. • Key Responsibilities A. Insurance Administration • Assist in processing employee and dependent additions, deletions, and policy amendments. • Prepare and update employee census files and insurance member lists. • Maintain records of insurance policies, member details, effective dates, and expiry dates. • Assist in collecting and verifying supporting documents required for insurance enrollment. • Coordinate with insurance companies and brokers to obtain insurance cards, policy documents, and endorsements. • Follow up on pending insurance requests and escalate delays to the responsible team member. B. Employee Enrollment and Support • Assist with new employee and dependent enrollment requests. • Check submitted documents for completeness and accuracy. • Coordinate with HR and onboarding teams to obtain missing information. • Assist employees with basic insurance inquiries, insurance card copies, and network information. • Ensure that all requests are recorded and tracked until completion. C. Policy Renewal Support • Assist in preparing renewal member lists and updating employee information. • Follow up with relevant departments for missing data and renewal confirmations. • Update renewal trackers and maintain records of quotations and policy documents. • Monitor policy expiry dates and notify the responsible officer of upcoming renewals. • Assist in comparing member lists and identifying discrepancies or duplicate records. D. Invoice and Document Management • Assist in checking insurance invoices against available member lists and supporting documents. • Maintain records of invoices, credit notes, payment confirmations, and pending financial documents. • Coordinate with the Finance Department regarding invoice status and missing documentation. • Upload insurance documents, invoices, and card copies to the company ERP system. • Ensure that all documents are properly filed and readily available when required. E. ERP and Data Management • Enter and update insurance information in the company ERP system and other authorized platforms. • Verify employee details, insurance plan codes, policy numbers, and effective dates before updating records. • Maintain accurate Excel trackers for enrollment, cancellations, renewals, and pending requests. • Report duplicate entries, incorrect information, and system discrepancies to the supervisor. • Support the resolution of basic system and data-related issues in coordination with the relevant teams. F. Reporting and Compliance • Prepare basic daily, weekly, and monthly status reports as assigned. • Maintain proper documentation and an audit trail for insurance transactions. • Follow internal procedures, confidentiality requirements, and applicable insurance guidelines. • Complete assigned tasks within the agreed timelines and provide regular updates to the supervisor. • Perform other insurance administrative duties as assigned by management. • Qualifications and Requirements • Mandatory to Immediate joiner • Diploma or bachelor's degree in Business Administration, Insurance, Finance, or a related field. • Prefer Insurance background • Fresh graduates are welcome to apply. • Basic knowledge of Microsoft Excel, Word, and Outlook. • Good written and verbal communication skills in English. • Strong attention to detail and willingness to learn. • Good organizational, coordination, and time-management skills. • Ability to maintain confidentiality and handle records responsibly.