Patient Admin Executive - UAEN

• Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. • Check emails daily, ensuring you respond to queries in a timely manner. • Ensure operations are carried out uniformly according to the hospital policies and procedures. • Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations. • Participate in the Hospital training programs. • Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. • Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department • Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI. • Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. • Exercises effective interpersonal skills in dealings with department staff, colleagues and management. • Maintains patient & staff confidentiality. • Maintain high standards of data accuracy while ensuring compliance with privacy regulations. • Verify patients’ insurance coverage and eligibility . • Maintain updated records of insurance policies, benefits, and limits. • Keep the pending approval monitoring system updated for the next days follow-up. • Ensure correct documentation is attached for claims • Resolve discrepancies. • Educate patients about their insurance coverage, co-payments. • Handle patient queries regarding claims, approvals, or reimbursement. • Maintain accurate records of all insurance claims and payments. • Work closely with the front desk, billing team, and clinical staff to ensure accurate documentation and billing. • Assist in resolving billing discrepancies related to insurance. • Stay updated on insurance policies, regulations, and guidelines. • Ensure compliance with insurance rules and clinic policies. • Enter new patient information and update in our system. • Guide the staff to follow the correct ICD&CDT codes to avoid the rejection. • Coordinating with head office insurance team for escalations when required • Keeping all insurance records updated and ready for audits/inspections. • High School Diploma or equivalent Degree • College Diploma - Any discipline or related fields.