Senior Officer, Bancassurance OPS

Job Purpose The Senior Officer is responsible for processing Trade Finance transactions accurately, efficiently, and within the agreed service-level timelines. The role ensures compliance with the Bank s policies, regulatory requirements, international trade rules, and risk-control standards while maintaining high levels of internal and external customer satisfaction. Key Responsibilities • Process transactions related to Trade Finance products accurately and within the agreed turnaround time. • Review trade documentation and ensure transactions comply with customer instructions, internal policies, and regulatory requirements. • Respond to customer and internal stakeholder queries and provide technical guidance when required. • Update transactions promptly in the relevant systems and support the review and enhancement of standard operating procedures. • Minimise operational risk by ensuring all transactions are processed accurately and in accordance with applicable controls. • Support daily and monthly proofing, reconciliations, statistical reporting, MIS preparation, and business continuity activities. • Assist the Supervisor and Section Head with operational delivery and support activities. • Escalate unusual or suspicious transactions and matters requiring higher-level attention. • Support product testing, training, technical assistance, and service requests. • Contribute to process improvements that enhance operational efficiency, customer service, and internal controls. • Maintain proper and secure custody of records. • Provide support across multiple desks and functions within the department. • Maintain compliance with domestic and international regulations, ICC rules, the Bank s Delegation of Authority Matrix, and relevant standard operating procedures. • Demonstrate the Bank s values and ethics and contribute to a controlled, consistent, and improvement-focused working environment. Qualifications • Bachelor s degree in any discipline or a related field. • Certificate in International Trade and Finance (CITF) is preferred. Experience • Minimum three years of hands-on experience in Trade Finance. • Practical experience across Trade Finance products. • Experience using core banking systems. Knowledge and Skills • Strong knowledge of Trade Finance products, documentation, shipping terms, local laws, legal risks, and banking procedures. • Extensive knowledge of UCP 600, URC 522, ISBP, ISP 98, URDG 758, URR 725, Incoterms 2010, and ICC Banking Commission opinions. • Working knowledge of SWIFT, insurance-related activities, and associated banking processes. • Good communication, presentation, and analytical skills. • Proficiency in Microsoft Office, including Word, Excel, macros, pivot tables, and Access. • Strong attention to detail, operational-risk awareness, and customer-service orientation. Performance Expectations • Maintain zero operational losses, high-risk errors, unauthorised policy breaches, and critical audit findings. • Achieve at least 95% adherence to agreed turnaround-time standards. • Maintain strong internal customer satisfaction. • Ensure timely completion of reconciliations, tracers, and other housekeeping activities. • Contribute practical process-improvement proposals and support their implementation. • Support departmental initiatives and cross-functional desks as required • Bachelor s degree in any discipline or a related field. • Certificate in International Trade and Finance (CITF) is preferred. • Minimum three years of hands-on experience in Trade Finance. • Practical experience across Trade Finance products. • Experience using core banking systems. • Strong knowledge of Trade Finance products, documentation, shipping terms, local laws, legal risks, and banking procedures. • Extensive knowledge of UCP 600, URC 522, ISBP, ISP 98, URDG 758, URR 725, Incoterms 2010, and ICC Banking Commission opinions. • Working knowledge of SWIFT, insurance-related activities, and associated banking processes. • Good communication, presentation, and analytical skills. • Proficiency in Microsoft Office, including Word, Excel, macros, pivot tables, and Access. • Strong attention to detail, operational-risk awareness, and customer-service orientation.