Sales Support Specialist

The Position The Opportunity At Roche, we are committed to delivering greater value to patients and healthcare systems. In this role, you will be an essential commercial partner to our Saudi sales team, ensuring operational excellence, contract governance, and seamless execution across all commercial agreements. You will work closely with cross-functional colleagues in sales, supply chain, and customer relations to ensure healthcare providers receive the solutions they need without delay. Key Responsibilities 1. Contract Management & Governance • Drafting & Preparation: Draft standard customer contracts, master service agreements, and custom addendums based on approved commercial terms. • Contract Archiving & Tracking: Maintain a secure, up-to-date digital and physical contract archive for all accounts across Saudi Arabia. • Signature Routing: Manage the internal and external signature collection process (including e-signatures and official stamps) to ensure fully executed agreements. • Custody & Uncontracted Accounts: Identify customer accounts with missing contracts or active device/reagent custodies, driving administrative resolution and formal contract alignment. • Proactive Renewal Management: Track contract expiration dates across all territories and issue formal 6-month expiration notifications to respective Account Managers to initiate renewal strategies early. 2. Commercial Execution & Order Validation • Offer Drafting: Prepare official commercial offers once the deal is approved, turn it into a PDF letter in the format that the customer desires and create quotation packages for both simple transactional requests and complex bundled solutions. • Expiration Date Validation: Verify product shelf-life/validity dates for incoming customer orders against customer specifications; directly liaise with customers to secure formal acceptance for short-dated items before fulfillment. • GPPRR Billing Follow-Up: Support the Account Manager with the operational activities around billing • Returns & Discrepancy Management: Coordinate with KAMs and internal supply chain teams to handle order rejections, near-expiry issues, or wrong item returns, ensuring documentation is correctly updated. • Proactive Stock & Contract Alignment : Work closely with account managers to verify whether requested items fall under active customer contracts before order processing to prevent fulfillment delays. 3. Support in customer interactions: • Reserve meeting rooms, manage catering, and set up AV equipment for key customer negotiations, C level engagements and customer workshops.