Supply Chain Lead - Public Sector

The Position The Supply Chain Lead (Public Sector) will serve as the primary operational liaison between Roche Diagnostics Saudi Arabia, NUPCO, the Ministry of Health (MOH), and third-party logistics (3PL) providers. This role is responsible for driving end-to-end customer fulfillment, streamlining order-to-cash (O2C) processes, and building strong, direct relationships with key public stakeholders. Your Responsibilities • Act as the primary point of contact for NUPCO and MOH supply chain, and warehouses. • Establish regular operational review cadence with NUPCO Supply Chain team to align on tender fulfillment, and delivery schedules. • Represent Roche Diagnostics Saudi Arabia in operational forums, resolving fulfillment bottlenecks and delivery disputes proactively. • Act as the primary Supply Chain partner for the tender business, working in close partnership with the Head of Sales MOH while maintaining clear functional accountability within the Supply Chain organization. • Establish and lead a regular Tender S&OP/governance process with MOH Sales covering tender pipeline visibility, demand assumptions, supply feasibility, inventory readiness, execution risks and customer commitments. • Ensure joint Supply Chain Commercial decision-making through transparent KPIs, documented assumptions, agreed actions and clear escalation mechanisms, with unresolved cross-functional priorities escalated jointly to the Head of Supply Chain and Head of Sales MOH. • Oversee the end-to-end order lifecycle for NUPCO / MOH tenders / purchase orders, ensuring accurate and timely fulfillment. • Track and expedite the issuance of Goods Received Notes (GRNs) from NUPCO/MOH stores and MOH labs. • Manage portal operations (NUPCO platforms) • Coordinate with local 3PL to ensure On-Time, In-Full (OTIF) deliveries across NUPCO warehouses and end customers. • Monitor delivery windows and batch documentation to eliminate penalties and liquidated damages. • You hold a BSc degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or related field • You built 7+ years of work experience in supply chain, customer fulfillment, or logistics operations within the Healthcare, Pharmaceuticals, or Diagnostics/MedTech sector in Saudi Arabia • You built knowledge about the Healthcare ecosystem in Saudi Arabia • You built direct work experience with NUPCO, MOH procurement workflows, and SFDA • You built advanced people management, people development, coaching and mentoring skills • You built advanced interpersonal, communication, influencing, and relationship building skills • You are fluent in Arabic and English (written and spoken)