Sales Supervisor | Retail | Toys "R" Us, Mercato Mall

What You Will Do: Client and Business Development • Support the team in building long-term client relationships and leveraging different clienteling tools. • Enhance the client-focused mindset among the team. • Ensure extensive product knowledge within the team. • Assist store management in achieving business objectives and initiatives such as reporting, sales analysis, and product training. Selling & Floor Management • Effectively oversee the shop floor to ensure maximum coverage during peak trading periods. • Act as a role model demonstrating sales leadership to the team. Operations • Perform and supervise all store opening and closing procedures, including counting register funds, completing bank deposits, and securing the facility. • Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity. • Ensure adherence to loss prevention policies and operational procedures. Leadership Presence • Exhibit exemplary performance across all functions. • Resolve customer complaints, exchanges, and inquiries effectively. • Serve as a liaison between staff and management regarding performance concerns. • Propose and implement action plans for efficient store processes and organization. • Educate the team on sales plans, personal sales goals, and KPIs. General • Be an ambassador of the brand, culture, quality, and expertise. • Ensure store presentation standards are achieved and maintained. Required Skills To Be Successful: • Advanced problem-solving skills to effectively resolve customer complaints and operational issues. • Strong leadership and mentorship abilities to guide and develop the team. • Excellent communication skills for liaison between staff and management. • In-depth product knowledge and clienteling expertise to drive sales and client relationships. What Qualifies You For The Role: • High school education or equivalent preferred. • 6 months to 1 year of experience in the retail or hospitality industry as a senior sales representative or supervisor. • Proficiency in business English (written and verbal). • Good computer skills, including Outlook, Excel, and SAP. • Strong numeracy and literacy skills.