Restaurant General Manager - Couqley French Brasserie

Job Description • Oversee the daily operations of our award-winning restaurant, ensuring exceptional service standards and operational excellence at all times. • Place both guest and Heartist experience at the centre of every decision by leading through example, fostering an engaging, supportive and empowering work environment. • Partner closely with the Assistant Restaurant General Manager and Bar Manager to develop and implement initiatives, promotions and incentives that enhance guest satisfaction, drive team engagement and maximize revenue. • Maintain a strong understanding of the restaurant's reservation, booking and guest profiling systems to optimize guest experiences and commercial performance. • Build strong collaboration between the Front of House and Back of House teams, ensuring seamless communication and efficient service delivery. • Proactively gather guest feedback, identify opportunities for improvement and implement action plans to continuously elevate the dining experience. • Drive service excellence by planning and delivering regular training sessions, coaching, performance feedback and daily briefings, ensuring all restaurant and bar team members consistently uphold brand standards. • Inspire, motivate and develop the team to achieve business objectives while creating a positive and high-performing workplace culture. Qualifications • A track record of leading large teams in restaurants, kitchens and bars; you re a natural at inspiring trust and bringing others along on a journey. • 2+ years experience in a similar restaurant management role in a busy, bustling environment. • Exceptional attention to detail in a fast-paced environment, juggling many things at once. • Passion for hospitality you re all about creating memorable experiences for others, be they guests or colleagues. • You want to be part of a team that works hard, supports each other and has fun along the way. • You re a great communicator both verbally and written and a great listener. Fluent in English and French is strongly preferred.