Restaurant Manager

Role Overview The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest experiences, and achieving financial targets. With a focus on leadership, customer service, and operational excellence, the Restaurant Manager leads front-of-house staff, sets performance standards, and collaborates with management to drive business growth. Key Responsibilities • Operations & Compliance: Oversees the opening and closing of the restaurant, ensuring adherence to company policies, operational procedures, and service flow. Monitors compliance with brand standards and local regulations and maintains close coordination with the kitchen, developing a strong understanding of food preparation to ensure consistent quality and guest satisfaction. • Financial Management & Performance: Supports operational and financial targets through effective staff planning, cost control, and sales performance. Assists with annual planning and budgeting and provides management with operational reports and performance indicators. • Team Leadership & Development: Leads and motivates the Front of House team to maintain high service standards, strong product knowledge, and anticipation of guest needs. Coaches staff to adapt service style to individual guests while maintaining a professional and welcoming approach and maintains a visible presence on the floor during service. • Guest Experience & Service Excellence: Ensures guests feel welcomed and valued by maintaining a warm dining atmosphere. Handles guest feedback and complaints professionally and uses feedback to improve service, anticipating and resolving issues before they affect the guest experience. • Collaboration & Brand Ethos: Works closely with kitchen and management teams to uphold the brand s hospitality standards and continuously improve service quality, staff performance, and guest satisfaction. • Proven experience managing upscale or high-volume restaurants, preferably in Dubai. • Experience in restaurant pre-openings is highly preferred. • Knowledge of local health, safety, and food regulations, with a commitment to maintaining operational compliance. • Proficiency in restaurant management software, POS systems, and Microsoft Office suite. • Engaging and personable with excellent communication skills, capable of clearly understanding and consistently exceeding client expectations. • Ability to collaborate with cross-functional teams, including marketing, finance, HR, and quality control, to achieve business objectives. • Strong leadership, coaching, and team management skills, with experience in staff training and succession planning.