Role & responsibilities
Key Responsibilities
• Registration Operations & Case Handling
• Process and validate taxpayer e-invoicing registration and onboarding requests, ensuring accuracy, completeness, and compliance with approved business and procedural requirements.
• Coordinate with internal operational, policy, and technical teams to resolve registration or onboarding issues and support timely activation on the e-invoicing system.
• Prepare clear case summaries and business documentation for complex or escalated e-invoicing onboarding cases.
• Taxpayer Register & Data Accuracy
• Update and maintain e-invoicing registration and onboarding records, ensuring consistency between the e-invoicing register and the Dhareeba taxpayer filing platform.
• Identify data gaps, inconsistencies, or mismatches in taxpayer onboarding information and coordinate corrective actions with relevant teams.
• Apply approved data standards and maintain accurate, auditable registration documentation, without performing system configuration or technical changes.
• Procedures & Guidance
• Apply and refine e-invoicing registration and onboarding procedures, checklists, and templates to support consistent business processing.
• Provide operational feedback on registration and onboarding procedures based on observed issues, taxpayer queries, and rollout experience.
• Support team knowledge sharing and readiness activities related to e-invoicing registration operations.
• Performance & Reporting
• Monitor operational KPIs related to e-invoicing registration and onboarding, such as processing timelines, activation progress, and case volumes.
• Prepare operational performance summaries and onboarding status updates for management review.
• Identify improvement opportunities to enhance efficiency, clarity, and taxpayer experience during e-invoicing onboarding.
• Coordination & Taxpayer Communication
• Act as a business coordination point between taxpayers, operations, policy, and technical teams on e-invoicing registration and onboarding matters.
• Support preparation of clear taxpayer-facing guidance, FAQs, and responses related to e-invoicing registration and onboarding, including alignment with Dhareeba filing processes.
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