Reception Supervisor | Al-Futtaim Automotive | UAE

• Oversee the daily operation of the workshop reception to maintain high levels of efficiency and customer satisfaction. • Deliver a consistently high standard of customer service to support customer retention and business development. • Coordinate vehicle service pre-bookings to support effective workshop loading. • Ensure vehicles are received professionally and efficiently. • Ensure job cards are opened accurately and promptly to support correct job execution. • Coordinate invoicing upon job completion to enable timely vehicle delivery and payment collection. • Communicate effectively with customers regarding service charges, approvals, and negotiations. • Support the reception team in delivering a professional and seamless customer experience. Required skills to be successful • Strong customer service and customer relationship management skills. • Excellent verbal communication and active listening skills. • Strong administration and presentation skills. • Ability to supervise and support a customer-facing team effectively. • Strong planning, organisation, and follow-up skills. • Analytical and problem-solving capabilities. • Ability to work effectively in a fast-paced automotive aftersales environment. • Strong teamwork, integrity, and a results-oriented mindset. About the team You will be part of a dynamic Aftersales team , working closely with service and workshop colleagues to deliver an efficient and professional customer experience. The team operates in a fast-paced environment where customer satisfaction, teamwork, operational efficiency, and service quality are key priorities. What equips you for the role • Diploma, degree, technical certificate, or qualification in Automobile or Mechanical Engineering . • 3–5 years of experience in the automotive industry or a similar role. • Previous experience in automotive service reception or aftersales operations. • Strong understanding of customer service and workshop reception processes. • Ability to communicate clearly with customers and team members. • Strong administrative, planning, and organisational capabilities. • Customer-focused approach with the ability to follow through on commitments and achieve results.