Reception Supervisor | Al-Futtaim Electric Mobility | BYD

Overview Of The Role: • BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE. • We are seeking an for an experienced Reception Supervisor to lead the daily operations of our automotive service reception. You will ensure an efficient customer journey, high-quality interactions, accurate job-card management and consistent compliance with company and OEM standards. Reporting to the Aftersales Manager, you will supervise a team of receptionists and service advisors while supporting customer satisfaction and business performance. What You Will Do: • Lead, coordinate and allocate work across the service reception team to maintain professional and efficient customer handling. • Ensure job cards are created, communicated and closed accurately and on time. • Monitor customer updates, complaint handling and escalations to improve satisfaction and resolution rates. • Oversee warranty and parts-request processes at reception in line with OEM and company requirements. • Coach and develop receptionists and service advisors to strengthen customer-handling skills and achieve KPIs. • Maintain HSSE, quality and presentation standards across the reception area. • Track reception performance and customer satisfaction trends, and recommend service improvements. Required Skills To Be Successful: • Bachelors Degree or Diploma in Engineering. • 5-7 years of automotive customer service or reception experience, including at least two years in a supervisory role. • Strong knowledge of aftersales reception operations and customer-service processes. • Experience using a dealer management system such as SAP or an equivalent platform. • Demonstrated leadership, coaching and team-motivation skills. • Excellent communication, customer service, problem-solving and conflict-resolution abilities. • Commitment to Health, Safety, Security and Environment compliance and quality assurance. • Fluency in English; Arabic, Urdu or Hindi would be an advantage.