Customer Reception & Front Desk Management
• Greet customers professionally upon arrival at the service center.
• Direct customers to the appropriate Service Advisor or department.
• Handle incoming telephone calls, WhatsApp inquiries, and email communication.
• Maintain a welcoming and organized reception area at all times.
Appointment Management
• Manage service appointments in the system for both walk-in and scheduled visits.
• Confirm daily bookings with customers and update them on any appointment changes or waiting times.
• Coordinate with Service Advisors to prevent overbooking or delays.
• Ensure accurate appointment segregation and upload details in the designated system.
Customer Communication
• Provide customers with service information, estimated waiting times, and necessary paperwork.
• Assist with vehicle status updates when Service Advisors are unavailable.
• Notify customers when their vehicles are ready for delivery through phone inquiries.
Administrative & Documentation Support
• Prepare and manage service-related documents and appointment sheets.
• Assist with invoice printing and provide customer copies as required.
• Maintain logs for customer visits, calls, and vehicle flow.
Coordination with Service Advisors & Workshop Team
• Support Service Advisors with customer queue management and communication of customer concerns.
• Ensure smooth workflow between reception, workshop, and parts department.
• Monitor vehicle delivery processes accurately.
Customer Satisfaction & Service Quality
• Ensure high levels of customer service and professionalism.
• Address basic customer concerns and escalate issues when necessary.
• Engage in CSV & NPS feedback as part of quality measures.
Compliance & Process Adherence
• Follow brand and dealership policies for customer handling and documentation.
• Maintain confidentiality and accuracy of customer data.
• Adhere to attendance and punctuality requirements.
Additional Support Duties
• Assist in organizing the reception area for audits or special campaigns.
• Support Service Advisors during busy hours to reduce customer wait time.
• Help with promotional materials, service reminders, and customer notifications.
Required Skills To Be Successful:
• Excellent customer service and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
What Qualifies You For The Role:
• High school diploma or equivalent; additional certification in customer service is a plus.
• 1-2 years of experience in a customer-facing role, preferably in the automotive industry.
• Proficient with appointment management systems and customer management software.
• Strong verbal and written communication skills with a focus on customer service.
Is this role a fit for you?
Upload any CV — a short AI chat builds your profile, scores how well you fit roles like this across the Gulf, and tailors an ATS-ready CV to each. Free to start. No job promises — you always apply yourself.
Al Futtaim Private Company (LLC) · Sharjah - United Arab Emirates (UAE)
Listing aggregated from naukrigulf. Built for the Gulf. No job or interview promises — we make your search faster and your CV stronger.
UnfairJobs is an AI career assistant. Job listings here are a free index of public postings — we never charge employers or sell listings, and you always apply yourself, on the original posting.
