Partner Support Specialist

We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution. Responsibilities • Respond to restaurant partners inquiries and complaints professionally. • Support partners with issues related to orders, the platform, and daily operations. • Coordinate with relevant internal teams to resolve issues and keep partners informed. • Record and track partner issues, ensuring follow-up until resolution. • Maintain accurate partner records and prepare tracking reports using Excel. • Build positive relationships with restaurant partners through reliable and responsive support. • Previous experience in customer service or customer support. • Good working knowledge of Microsoft Excel. • Strong communication and problem-solving skills. • Ability to handle complaints professionally and manage multiple requests. • Strong organizational skills and attention to detail. • Experience in food delivery, restaurant operations, or partner support is a plus.