Logistics Operations Specialist - Part-Time

Monitor and follow up on daily orders to ensure smooth and timely delivery. Coordinate with drivers and merchants regarding order status, delays, and operational issues. Track delayed or problematic orders and follow up until they are resolved. Contact customers when needed to confirm successful delivery or coordinate order returns. Coordinate the return of unsuccessful or cancelled orders to merchants. Update order statuses accurately in the system. Handle order assignment and reassignment when required. Follow up with drivers and operational teams through WhatsApp groups. Escalate unresolved or urgent cases to the relevant team when necessary. Maintain clear communication with all parties to ensure orders are completed correctly. Good communication and coordination skills. Strong follow-up and attention to detail. Ability to handle multiple orders and issues at the same time. Comfortable communicating with drivers, merchants, and customers. Basic computer and system skills. Ability to work in a fast-paced operational environment. Previous experience in logistics, delivery operations, customer service, or a similar role is a plus. Arabic is required; basic English communication skills are preferred.