Job Description
We are looking for a proactive and customer-focused Customer Service Executive to join our team. In this role, you will be the primary point of contact for customers, ensuring their inquiries and service requests are handled efficiently and professionally. You will work closely with the service, logistics, accounts, and operations teams to deliver excellent customer service and ensure timely issue resolution.
Key Responsibilities
• Serve as the first point of contact for customer inquiries via phone, email, and WhatsApp.
• Handle customer requests, complaints, and service inquiries in a professional and timely manner.
• Log, track, and update customer interactions and service requests in the ERP/CRM system.
• Coordinate with service engineers, logistics, and accounts to ensure timely resolution of customer issues.
• Follow up with both internal teams and customers to ensure complete customer satisfaction.
• Schedule service visits and preventive maintenance appointments.
• Maintain accurate records of service requests, customer communications, and follow-ups.
• Prepare and share daily and weekly service reports with the reporting manager.
• Assist customers with billing inquiries, contract renewals, and account-related requests.
• Escalate unresolved issues to the appropriate internal teams when necessary.
Preferred Qualifications
• Experience with ERP systems.
• Experience preparing quotations, service agreements, or customer documentation.
• Previous experience in the printing, copier, or IT services industry is an advantage.
Requirements
• Bachelor's degree or equivalent qualification.
• 2 4 years of experience in customer service, customer support, or operations, preferably in the IT, technology, printer, or managed services industry.
• Fluency in spoken English and Arabic is mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM/ERP or ticketing systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
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Client of Pulse Media NL · Saudi Arabia - Remote - Saudi Arabia
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