Customer Service Representative

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Review customer requests and expectations and respond to them according to their needs and situations • Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience • Develop your tech skills and learn how to use software solutions that improve people s lives • Champion better brand experiences for our customers and clients We embrace our game-changer s with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Bachelor's degree or diploma in any related field • Are proficient or bilingual in Arabic and English (advanced English level) • Are proactive, self-motivated, and solution-oriented • Can work rotating and weekend shifts It will be a plus if you: • Have previous experience in Customer Service or Sales • Know how to work with helpdesk systems