About the job
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Butler Department, the Palace Butler is responsible for delivering a range of personalized services to hotel guests, including wake-up calls, newspaper delivery, and shoe-shine services. The role requires providing exceptional guest service with a warm, friendly, and attentive approach while ensuring all services are delivered in accordance with established hotel policies, procedures, and LQA standards. The incumbent is expected to anticipate guest needs, respond promptly to requests, and contribute to creating a memorable and seamless guest experience. The Palace Butler reports to the Palace Operations Manager.
As a Palace Butler, you will be responsible for the following duties:
• Delivered personalized guest services, ensuring a memorable and seamless stay experience
• Coordinate VIP amenities, including daily fruit basket arrangements and personalized welcomes
• Escort guests to rooms, introduce hotel facilities, and provide ongoing assistance
• Manage luggage handling with Concierge to guarantee safe and timely delivery
• Handle guest check-ins/outs efficiently while maintaining service excellence
• Provided personalized wake-up calls, shoe shining, packing/unpacking, and laundry assistance
• Maintained up-to-date knowledge of hotel promotions, VIP arrivals, and events to anticipate guest needs
• Respond promptly to guest requests and resolved issues with professionalism
• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
• High school diploma or equivalent qualification required
• Professional and well-groomed appearance
• Proficiency in additional languages will be considered an asset
• Excellent communication skills
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