Butler

Job Description • Greet all arriving guests and offer a detailed orientation of their rooms and its facilities. • Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items. • Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard. • Maintain the guest s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay. • Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary. • Unpack and pack guest s luggage as required by guests request. • Ensure Butler s pantry in a clean orderly manner at all times. • Maintain stock and charge in suite bars. • Assist guest with room and local information; make bookings and reservations as required by guest. • Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance. • Diploma or degree in Hospitality Management or a related field is preferred. • Previous experience in luxury hospitality, preferably in Butler services or hospitality operations. • Previous supervisory experience in a five-star hotel or luxury resort is an advantage. • Excellent communication and interpersonal skills. • Strong leadership, organisational, and problem-solving abilities. • Ability to anticipate guest needs and deliver personalised service with professionalism and discretion. • Excellent command of English; additional languages, particularly Russian, Turkish or Arabic, are an advantage. • Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality. • Flexible to work shifts, weekends, and public holidays as required.