Butler - Male

Key Responsibilities • Welcome guests and provide personalised assistance throughout their stay, maintaining a polished, courteous, and professional manner. • Anticipate guest preferences and requirements, taking care to deliver timely, thoughtful, and attentive service. • Assist with arrival and departure arrangements, including luggage handling, room introductions, transport coordination, and other requested services. • Provide information about hotel facilities, services, dining options, local attractions, and transport in a clear and helpful manner. • Coordinate guest requests such as dining reservations, in-room dining, laundry, housekeeping, transport, amenities, and special arrangements. • Prepare guest rooms and suites for arrival and service, checking presentation, amenities, supplies, and any specific preferences or requirements. • Serve refreshments and other requested items in guest rooms or designated areas, following service, food safety, and presentation standards. • Set up and clear dining, beverage, and other in-room service arrangements in accordance with hotel procedures. • Handle guest belongings, personal information, and requests with care, discretion, and respect for privacy. • Record guest preferences, service requests, and relevant information accurately, and share details with authorised colleagues to support consistent service. • Respond promptly and professionally to guest feedback or concerns, taking appropriate action and escalating matters to a supervisor or manager when required. • Coordinate with housekeeping, front office, food and beverage, concierge, maintenance, and other departments to fulfil guest requirements efficiently. • Monitor supplies, amenities, and service equipment, and report replenishment needs, damage, or faults to the appropriate supervisor. • Maintain clean, tidy, and well-presented service areas, equipment, and storage spaces in accordance with hotel standards. • Follow hotel procedures for guest safety, security, confidentiality, lost property, emergency response, and incident reporting. • Maintain a strong knowledge of hotel services and standards, and participate in training and service improvement initiatives. • Perform other relevant guest service duties as assigned by the supervisor or manager. Requirements • Previous experience in a butler, guest relations, concierge, front office, or luxury hospitality role is desirable. • Strong understanding of high-quality guest service and the ability to provide personalised assistance in a hotel or similar environment. • Excellent communication and interpersonal skills, with a courteous, composed, and professional approach. • Ability to anticipate guest needs, respond sensitively to individual preferences, and resolve requests efficiently. • Good organisation and time-management skills, with the ability to prioritise tasks and coordinate multiple requests. • High standards of personal presentation and attention to detail when preparing rooms, serving guests, and following hotel procedures. • Ability to handle confidential information and personal belongings with discretion, integrity, and care. • Confident using hotel systems and standard workplace technology to record requests and communicate with colleagues. • Reliable, punctual, and able to work independently while contributing positively to a wider hotel team. • Flexible and calm under pressure, with a constructive approach to guest feedback and changing service requirements. • Physically able to stand and walk for extended periods and safely lift, carry, or move luggage and service items as required. • Flexible to work shifts, including early mornings, evenings, weekends, and public holidays, in line with business requirements.