Operations Manager

• Oversee the overall administration and day-to-day operations of the hospital, ensuring smooth coordination across all departments • Support hospital leadership in achieving strategic and operational objectives through effective planning and execution; participate in long-term strategic planning • Monitor financial governance including KPIs, budget management, cost control, and identify opportunities for revenue enhancement through data analysis • Review operational effectiveness and implement process improvements to enhance patient flow, operational efficiency, and patient satisfaction • Champion digital transformation, automation initiatives, and operational excellence across the hospital • Prepare operational reports, dashboards, and performance updates for senior management • Oversee the complete Revenue Cycle Management (RCM) process • Supervise cash and insurance billing operations for Outpatient and Inpatient services • Ensure timely and accurate billing per payer guidelines and contractual requirements • Supervise insurance approvals, medical coding, claim submissions/resubmissions, payment follow-up, and collection activities • Monitor claim rejection trends and implement corrective measures to improve collection efficiency • Monitor daily revenue collections and ensure achievement of revenue targets; review monthly revenue projections and analyse financial performance • Generate and review doctor-wise revenue, productivity, disconnected bills, pending cash bills, and collection reports • Supervise the Medical Records Department to ensure accuracy, confidentiality, and completeness of patient records • Ensure effective data management processes and compliance with medical record standards; submit regulatory reports (DHA Statistical Reports, DARS, etc.) • Oversee hospital scheduling processes including OT scheduling, utilization, and resource optimization • Coordinate OT activities with surgeons, nursing teams, and other departments • Oversee implementation, optimization, and utilization of Hospital Information Systems (HIS) and Electronic Medical Records (EMR) • Coordinate HIS service additions, billing configuration, pricing updates, and operational support with departments and IT • Generate administrative and operational KPI reports including admissions, discharges, patient wait times, billing performance, revenue analysis • Analyse and interpret operational and financial data to support business decisions • Provide operational HR support: onboarding, system access, attendance management, workforce planning, staffing requirements and overtime calculations • Provide operational support to Finance: monitor daily cash collections, cash flow, petty cash; prepare doctor revenue-sharing and incentive calculations; coordinate reconciliations and payments • Ensure compliance with UAE healthcare regulations (DHA/DOH/MOH/SHA), accreditation standards, and hospital policies; conduct regular audits • Lead quality improvement initiatives and identify operational risks with corrective and preventive actions • Oversee Patient Administration functions: patient access, front desk, registration, admissions, discharge, appointment scheduling, call centre, cashiering, VIP coordination, housekeeping, security, and medical records • Act as escalation point for patient complaints related to administrative services and ensure timely resolution • Manage Corporate Business Development agreements, pricing, commercial relationships; generate invoices and SOAs and follow up outstanding payments • Facilitate communication between clinical, administrative, finance, HR, insurance, IT, vendors and regulatory authorities; maintain confidentiality • Supervise, coach, and develop administrative and operational teams; conduct performance reviews and ensure appropriate staffing and leave coverage • Promote occupational safety and health management systems, infection prevention and control, incident reporting and participation in investigations • Participate in OSH trainings, audits, inspections, emergency preparedness and ensure PPE and safe work practices • Master’s degree preferred • Additional relevant certifications desirable • Minimum 8+ years’ experience in relevant role with at least 5 years in hospital operations/administrative leadership in UAE preferred • Excellent command of oral and written English; knowledge of Arabic desirable • Proven ability to achieve core objectives and work constructively with stakeholders • Ability to coordinate multiple tasks, adjust to changing priorities and meet deadlines • Willingness to attend meetings outside normal business hours • Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint) • Can-do and flexible approach; ability to work autonomously with minimal supervision • Demonstrated confidentiality practices • Experience in patient experience and satisfaction improvement strategies • Experience with healthcare analytics and quality reporting • Crisis management and emergency preparedness experience • Contract negotiation and vendor management skills • Knowledge of insurance and claims processing in UAE • Stakeholder engagement and public relations skills