Operations Director

• Develop and execute strategic plans to drive hospital performance and growth. • Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care. • Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration. • Drive initiatives to achieve and exceed EBITDA targets in line with business objectives. • Monitor and improve operational KPIs, patient satisfaction, and service delivery standards. • Lead annual budgeting, forecasting, and cost optimisation efforts. • Establish and enforce internal policies, protocols, and regulatory compliance standards. • Ensure recruitment, onboarding, training, and retention of competent staff across functions. • Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development. • Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP. • Address risks and resolve complex issues related to operations, workforce, quality, or market competition. • Uphold health and safety standards in all hospital functions. • Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals. • Demonstrate an understanding of the UAE regulatory healthcare framework • Demonstrate a strong understanding and the correct application of business metrics, governance and risk management • Demonstrate an understanding of the importance of clinical matters and health and safety principles • Demonstrate a strong commercial awareness • Sound knowledge of revenue cycle management and processes • To create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management team • To ensure that performance management indicators are in place for the management team • Conduct and document annual performance conversations • Identify and develop high potential talent for future succession • Facilitate, develop, monitor and continuously update operational strategy for business development • Identify potential feasible new services, motivate and implement effectively on approval • Optimise existing service lines according to market needs and opportunities • Continuous improvement of infrastructure and assets • Pro-actively facilitate the recruitment and selection of physicians and independent doctors • Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established • Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported • Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers • Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives • Timeously compile capital and operational budgets; manage, monitor and address variances • Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised • Proactively anticipate risks and address effectively • Detailed analysis of audit and risk reports and corrective action taken as soon as possible • Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc. • Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes • Take accountability for and support the management of adverse events • Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised • Co-ordinate relevant interventions to improve the patient experience • Master’s degree in healthcare administration, Business Administration, or related field (preferred) • 10+ years’ experience in relevant healthcare role • Experience working in UAE healthcare environment will be an advantage • Strong commercial awareness • Sound knowledge of revenue cycle management and processes • Proven ability to lead and develop high performance teams • Experience in budgeting, forecasting and cost optimisation • Ability to apply governance, risk management and business metrics • Strong stakeholder engagement and ability to build referral networks • Experience supporting clinical quality and safety initiatives