Operations Manager

Facility Administration Management • Oversee the overall administration and day-to-day operations of the hospital, ensuring smooth coordination across all departments. • Support hospital leadership in achieving strategic and operational objectives through effective planning and execution. Participate in long-term strategic planning alongside hospital leadership. • Monitor financial governance by ensuring appropriate KPIs, budget management, cost control, and identifying opportunities for revenue enhancement through analysis and interpretation of financial and operational data. • Continuously review operational effectiveness and implement process improvements to enhance patient flow, operational efficiency, and patient satisfaction. • Champion digital transformation, automation initiatives, and operational excellence across the hospital. • Prepare operational reports, dashboards, and performance updates for senior management. Revenue Cycle Management, Billing & Insurance • Oversee the complete Revenue Cycle Management (RCM) process. • Supervise cash and insurance billing operations for both Outpatient (OP) and Inpatient (IP) services. • Ensure timely and accurate billing in accordance with payer guidelines and contractual requirements. • Supervise insurance approvals, medical coding, claim submissions, resubmissions, payment follow-up, and collection activities. • Monitor claim rejection trends and implement corrective measures to improve collection efficiency. • Monitor daily revenue collections and ensure achievement of revenue targets. • Review monthly revenue projections and analyse financial performance. • Generate and review doctor-wise revenue, productivity, disconnected bills, pending cash bills, and collection reports. Medical Records Management • Supervise the Medical Records Department (MRD) and ensure the accuracy, confidentiality, and completeness of patient records. • Ensure effective data management processes and compliance with medical record standards. • Monitor MRD KPIs and implement corrective actions where required. • Ensure timely submission of DHA Statistical Reports, DARS reports, and other regulatory submissions. • Operational Resource Management (Should this team report to him?) No • Oversee hospital scheduling processes to maximize utilization of doctors, staff, facilities, and operational resources. • Supervise Operation Theatre (OT) scheduling, utilization, and resource optimization. • Coordinate OT activities with surgeons, nursing teams, and other departments to maximize efficiency. Clinical Systems & Information Management • Oversee implementation, optimization, and utilization of Hospital Information Systems (HIS) and Electronic Medical Records (EMR). • Coordinate with departments for HIS service additions, billing configuration, pricing updates, and operational support. • Ensure accurate implementation of services, tariffs, and pricing within hospital systems. • Collaborate with IT and Operations on system enhancements, upgrades, and digital initiatives. • Generate administrative and operational KPI reports including admissions, discharges, patient wait times, billing performance, revenue analysis, and operational bottlenecks. • Analyse and interpret operational and financial data to support business decisions. Human Resources Coordination • Provide operational HR support at the hospital level. • Coordinate employee onboarding, joining formalities, system access, and operational readiness. • Supervise attendance management across departments. • Prepare OT staff overtime calculations and caregiver deployment/utilization reports. • Coordinate workforce planning, staffing requirements, employee performance matters, and operational manpower requirements with HR. Finance Coordination • Provide operational support to the Finance Department. • Monitor daily cash collections, cash flow, and petty cash management. • Prepare doctor revenue-sharing, contractual payments, and incentive calculations in accordance with contractual agreements. • Generate monthly incentive reports for doctors, PR staff, and contracted personnel. • Coordinate with Finance to ensure timely payment processing, reconciliations, and financial reporting. • Bachelor’s degree in healthcare administration, Business Administration, or related field. • Master’s degree preferred. • Additional certification relevant areas - desirable. • Minimum 8+ years’ experience in relevant role of which 5 years in hospital operations at the administrative leadership role in UAE will be an advantage. Skills & Competencies Required • Excellent command of oral and written English. Knowledge in Arabic is desirable. • Achievement of core objective in line with the expectations of the management and stakeholders. • Ability to work constructively and interact professionally with others. • Ability to coordinate multiple tasks, adjust to changing priorities and work within deadlines. • Ability to attend to meetings outside of normal business hours. • Excellent knowledge of Microsoft office (Word, Excel, and Power Point) • Possess a “can do” and flexible approach. • Ability to demonstrate highly developed communication and organizational skills at all levels. • Ability to work autonomously with minimal supervision and in a team within a complex clinical setting. • Demonstrates knowledge and practice of confidentiality policy. • Patient experience and satisfaction improvement strategies. • Healthcare analytics and quality reporting. • Crisis management and emergency preparedness. • Contract negotiation and vendor management. • Insurance and claims processing in UAE. • Stakeholder engagement and public relations. Attributes • Maintain good appearance and proper demeanour at work. • Safety conscious, motivated, able to manage pressure, takes initiative. • Displays integrity and honesty. • Service oriented and customer focused.