Lobby Ambassador

Job Description • Welcome guests with warmth and professionalism upon arrival and departure. • Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations. • Anticipate guest needs and provide personalized service to create memorable experiences. • Escort VIPs, long-stay guests, and special occasion guests when required. • Maintain a visible presence in the lobby and public areas to proactively engage with guests. • Assist guests with transportation arrangements, restaurant reservations, and other requests. • Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution. • Promote hotel facilities, services, dining outlets, wellness offerings, and special events. • Previous guest service experience required • Must possess a professional presentation • Must possess outstanding guest services skills and sophisticated verbal communication skills • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times