Job description
· Support the planning, coordination, and delivery of Technology learning, capability-development, governance awareness, and compliance-awareness initiatives.
· Conduct learning-needs analysis, skills-gap assessments, and capability reviews to identify development priorities and recommend appropriate interventions.
· Develop and maintain role-based learning pathways, training plans, and capability-development programmes aligned to Technology workforce requirements.
· Coordinate and facilitate training programmes, awareness sessions, workshops, assessments, certifications, and learning campaigns.
· Support governance and policy-awareness activities by helping employees understand and adopt approved policies, procedures, and ways of working.
· Maintain programme plans, action trackers, training records, evidence repositories, and supporting documentation.
· Track milestones, risks, issues, dependencies, and remediation actions and provide regular progress updates to stakeholders.
· Develop and maintain dashboards, learning reports, and management information using Power BI and Excel.
· Coordinate with Technology teams, HR, Risk, Compliance, Audit, and external learning providers to ensure successful programme delivery.
· Measure learning effectiveness, participation, completion, certification achievement, and capability improvement outcomes.
· Support continuous improvement of learning, capability, and awareness processes.
· Experience in Learning & Development, Capability Development, Learning Operations, Governance Awareness, or Compliance Awareness programmes.
· Experience conducting learning-needs analysis, skills-gap assessments, and capability reviews.
· Ability to design role-based learning pathways and capability-development recommendations.
· Experience delivering instructor-led training, workshops, awareness sessions, and stakeholder briefings.
· Strong written and verbal communication skills with the ability to engage effectively with both technical and non-technical audiences.
· Strong stakeholder coordination and relationship-management skills.
· Strong analytical and reporting capabilities.
· Experience developing dashboards and management reporting using Power BI.
· Experience using JIRA for action tracking, milestone management, and reporting.
· Experience using Confluence for documentation, knowledge management, and evidence repositories.
· Strong Microsoft Excel and PowerPoint skills.
· Strong organisation, documentation, and evidence-management capabilities.
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