LEARNING & DEVELOPMENT SPECIALIST (TRAINER)

• Design and implement training and development programs for both white-collar and blue-collar employees across the organization. • Conduct Training Needs Analysis (TNA) to identify competency, skill, knowledge, and performance gaps. • Develop and deliver training programs for Retail, Wholesale, Production, Stitching, Warehouse, B2B, Customer Service and Support Functions . • Deliver training on product knowledge, sales techniques, customer service, communication, workplace behaviour, and operational excellence . • Facilitate classroom, on-the-job, coaching and blended learning programs based on business requirements. • Develop training materials, presentations, SOP-based modules, assessments, and practical learning activities . • Provide coaching and mentoring to employees, supervisors, and frontline teams to enhance performance and productivity. • Measure training effectiveness through assessments, feedback, performance evaluations, and post-training follow-ups . • Maintain training calendars, attendance records, training reports, and employee development records . • Partner with department heads and managers to align learning initiatives with business and operational objectives. • Identify continuous opportunities to improve employee capabilities, customer service standards, sales performance, productivity and operational efficiency . • Bachelor’s degree in HR, Education, Psychology, Business Administration, or a related field ; Master’s degree or professional L&D certification preferred. • Fluency in English and Hindi is mandatory, knowledge of additional languages will be an advantage. • Minimum 5 years of experience in corporate, retail, or operational training, preferably in the retail, textile, fashion, or FMCG industry . • Proven experience as a Retail Trainer / L&D Specialist , training both white-collar and blue-collar employees . • Strong knowledge of adult learning, instructional design, TNA, coaching, and performance development . • Experience developing and delivering classroom, on-the-job, virtual, and blended training programs . • Ability to train Retail, Wholesale, Production, Stitching, Warehouse, Customer Service, and Support Functions . • Excellent presentation, communication, facilitation, coaching, and interpersonal skills . • UAE/GCC retail experience and textile/fabric industry exposure will be an added advantage.