L2 Support Engineer

• Provide Qatar-based L2 production support for applications, APIs, integrations, data services and cloud platforms operating under defined SLAs • Triage and resolve incidents and service requests within agreed SLAs • Investigate incidents using logs, metrics, traces, database queries and platform diagnostics to restore service • Analyze application, API, database, container and infrastructure logs for root cause identification • Execute approved changes, releases, housekeeping activities and routine health checks • Monitor alerts, capacity, dependencies and recurring failure patterns • Escalate unresolved issues to L3 teams or vendors with complete diagnostic evidence • Maintain runbooks, knowledge articles, known-error records and RCA inputs • Contribute to problem management, release assurance, disaster recovery and continuous improvement initiatives • Support data and AI pipeline or inference-related incidents as needed • Bachelor's degree in Computer Science, Engineering, Information Systems or a directly relevant discipline • 5+ years of relevant L2 application, platform or production-support experience • Demonstrated delivery in complex enterprise or public-sector environments • Strong hands-on experience with Linux or Windows, APIs, SQL, log analysis and troubleshooting • Working knowledge of containers, Kubernetes, monitoring tools and networking concepts • Scripting proficiency in PowerShell, Bash or Python for diagnostics and automation • Sound understanding of ITIL incident, problem, change and service-level management practices • Exposure to AI tools for research, analysis, drafting, automation and decision support • Relevant professional or technology certifications preferred • Strong ownership, accountability and structured problem-solving ability • Clear stakeholder communication and delivery focus • Must be based in Qatar or open to relocation