Applications Analyst (IM)

Job Purpose • Support business functions and provide detailed IT technical expertise to maintain applications support environment and resolve day to day issues. Job Context & Major Challenge(s) • Broad range of complex technical and/or professional work activities and timely and efficient completion of complex, non-routine work. • Timely resolution of any issues and ensuring operational and project KPIs are met. Key Job Accountabilities • Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and takes appropriate action for resolution. • Respond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliers. • Monitor progress of requests for support and ensures users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays. • Produce logical software designs showing for example: processes, objects, data flows, inputs, stored data, and outputs. • Perform tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & Technologies. • Develop, interpret, and execute test plans to verify correct operation of completed software. • Define, document, and execute small-scale projects (or sub-projects) actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project. • Participate in meetings with stakeholders and assists in presenting issues and solutions. • Ensure compliance with information security policies, procedures, and standards. • Ensure all work is carried out and documented in accordance with required standards, policies, and procedures. Technical and Business Skills • Competent in IT applications support tools & techniques. • Excellent written and spoken English. • Strong project management skills. • Strong business analysis and system design skills. • Good Understanding of Applications and Data Security. Qualifications • Bachelor s degree in any computer science, information technology, computer engineering, or information systems discipline. Knowledge and/or Experience • 7 years IT experience. • Prior working experience in Information Management applications (Aveva AIM/ISM/Tag Management Solution, Octave SmartPlant Applications (SPF/S3D), Documentum D2 or similar applications used in the Oil & Gas industry). • Demonstrated experience in developing, customizing, and integrating business applications. • Demonstrated experience in managing IT applications development/implementation projects. • Demonstrated experience in IT applications support environment - ITIL knowledge. • Demonstrated experience in IT applications risk, security, and continuity management.