IT Administrator with AI Experience

System Administration & Cloud Services • Administer and maintain Microsoft 365 tenant services (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) and leverage Microsoft Copilot / M365 AI features to optimize tenant workflows and administrative tasks. • Manage domain portfolios, DNS settings (MX, SPF, DKIM, DMARC), SSL certificates, and web hosting transfers across registrars (e.g., PDR, GoDaddy, Bluehost). • Monitor and maintain company network infrastructure, including routers, firewalls, VPNs, switches, and Wi-Fi access points. • Perform regular system backups, disaster recovery drills, and maintain business continuity plans using automated and intelligent backup management solutions. AI & Workflow Automation Integration • Identify and implement AI-powered tools and automations (e.g., ChatGPT, Claude, GitHub Copilot, Zapier, Make, or custom API scripts) to streamline routine IT operations, internal ticketing, and administrative workflows. • Manage enterprise AI tool licenses, access permissions, and data privacy policies for company-wide AI deployments. • Train and support staff on adopting AI productivity tools safely within company environments. Travel & Tourism Systems Integration • Maintain and support travel-specific software, global distribution systems ( GDS like Amadeus, Sabre, or Galileo ), and online booking engines (OBEs). • Coordinate with third-party software vendors, payment gateway providers, and IT service providers to resolve technical issues quickly. • Ensure seamless API connectivity, data flow, and potential AI integration between frontend tourism portals, CRM systems, and backend accounting modules. Cybersecurity & IT Compliance • Implement and enforce strict cybersecurity policies, multi-factor authentication (MFA), endpoint protection, and AI-driven spam/phishing filters. • Manage WHOIS privacy, domain locks, and theft protection mechanisms to prevent unauthorized service disruptions or security breaches. • Oversee data protection compliance and safe AI usage policies, ensuring customer booking details and payment transactions remain secure and confidential. Technical Support & Operations • Provide Tier 1 & 2 technical support for hardware, software, printing, and networking issues for all staff members, utilizing AI troubleshooting assistants to speed up resolution times. • Manage hardware lifecycle, including procurement, deployment, inventory tracking, and maintenance of laptops, desktops, and peripheral devices. • Onboard and offboard employees, managing user permissions, email account provisioning, and device setups with automated IT workflows. • Experience: • Minimum 3–5 years of hands-on experience as an IT Administrator, System Administrator, or Senior IT Support Specialist, preferably within the Travel & Tourism or Hospitality sector . • Proven experience integrating AI tools or automated workflows into daily IT administration and operations. • Technical Skills: • Strong expertise in Microsoft 365 administration , DNS management (MX, SPF, DKIM, DMARC), and domain maintenance. • Hands-on experience with AI platforms & utilities (e.g., Microsoft Copilot, OpenAI tools, prompt engineering for IT scripting, workflow automation via APIs/Zapier/Make). • Practical knowledge of network configuration (TCP/IP, LAN/WAN, Firewalls, VPNs) and cybersecurity fundamentals. • Familiarity with GDS platforms ( Amadeus, Sabre ) and travel agency ERP/booking systems. • Education: • Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field. • Certifications (Preferred): • Microsoft Certified: Azure Fundamentals / M365 Fundamentals • AI/Automation Certifications (e.g., Microsoft AI Fundamentals, Certified AI Professional) • CCNA or CompTIA Security+ • Key Competencies: • Proactive mindset with a strong passion for adopting new technologies, AI tools, and automation. • Excellent troubleshooting, analytical, and problem-solving skills. • Strong communication skills in English (Arabic is a plus). • Ability to handle urgent technical incidents with minimal downtime in a fast-paced environment.